Support

GREE Technical Support

Everything you need to install, maintain and repair GREE products with confidence

Professional Installation

Certified technicians ensure proper installation and maintenance of your GREE air conditioning system

Warranty & After-Sales Support

Learn about the conditions for obtaining and maintaining the warranty for Gree devices

Professional Installation

When you choose an air conditioner from GREE, you are selecting top quality and reliability. If you ever need assistance, our technical support team is always available to provide prompt and efficient service.

For the best possible customer service, Masterstar would like to inform you that the sale, technical support and servicing of GREE air conditioners are handled by the authorized representatives listed below.

Gree Representatives

Space Air

Address Nicosia: Galileou 1, 2233, Latsia 

Tel.: 70007093 / Mob.: 99265491 

Email: spaceaircondition@gmail.com

K&J Demotronics 

Address: Solon & Leondiou 17, Skoulli, Pafos

Tel.: 26321816 / Mob: 99972666

Email: demotronics@cytanet.com.cy

Neofytos Makrides LTD 

Electrical Equipment

Address: 22 Arch, Makariou III Ave., 8200 Geroskipou – Pafos

Tel.: 26962666 / Mob.: 99625013

Email: neofytosmakrides@gmail.com

GT Klimastar LTD

Address: Demou Herodotou 5, 3051, Ayios Spyridonas Limassol 

Tel.: 99487396 / 99204777 

Email: klimastar01@gmail.com 

Space Air

Address: Ivikou 43, Aradippou Industrial Area, 7101, Larnaca

Tel.: 70007093 / Mob.: 99265491

Email: spaceaircondition@gmail.com 

Warranty Coverage

The company offers free repairs and spare parts for damage caused by manufacturing defects or faulty components. All costs for technicians, spare parts, and any transportation are covered by the company. Repairs do not extend the warranty period. Each new spare part is covered by a 6-month warranty or until the end of the main warranty (whichever period is longer). Proof of purchase (receipt or invoice) with the purchase date and product details is required for the warranty.

The warranty does not apply to damages resulting from:

  • Misuse, incorrect or unauthorized installation. Failure to follow instructions, connection to incorrect voltage, or non-domestic use.
  • Failure to carry out annual maintenance after the first 2 years by a certified technician.
  • Use of non-genuine spare parts or continued operation after a fault occurs.
  • Power supply issues, external factors, natural disasters, or damage caused during transport/unauthorized service.

The warranty does not cover:

  • Devices with altered or removed serial numbers.
  • Accessories (batteries, remote controls, filters) that subject to normal wear and tear.
  • Transportation and installation costs for devices installed in difficult-to-access locations (e.g. scaffolding costs).

Warranty start date: Date of purchase (receipt/invoice).
Maintenance/repair: Must be performed by certified technicians, in accordance with European Regulation 517/2014.
Foreign-language commercial warranties from other countries are not valid.

User Manuals &Guides

Complete documentations and guides to help you get the most from your system

Our Services

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

User Manuals &Guides

Complete documentations and guides to help you get the most from your system

Warranty & After-Sales Support

Comprehensive warranty ccoverage and ongoing support for all GREE products

Professional Installation

Certified technicians ensure proper installation of your GREE air conditioning system

Support

Our streamlined support process ensures you get help when you need it

Contact Us

Call our hotline or submit a service
request online

Assessment

Our technician diagnoses the issue
and provides a solution

Service

Professional repair or maintenance using genuine parts

Follow-up

Quality control and ongoing support
to ensure satisfaction